krikya official's Privacy Policy
Protecting your personal information is very important to us. This policy explains in detail what types of information we collect, why we collect it, and how we use and keep it secure.
Introduction and Applicability
krikya official is a trusted online gaming and betting platform for users in Bangladesh. This Privacy Policy applies to krikya official's website, mobile application, and any other service where you have registered or are using services.
By reading this policy, you will understand the purpose for which your personal information is collected, who it may be shared with, and what rights you have regarding your information. Our Terms and Conditions and this Privacy Policy complement each other — you should read both carefully before using any service.
By using any service of krikya official, you are considered to have agreed to the terms described in this Privacy Policy.
What Information We Collect
krikya official collects only the information necessary to provide its services. This information comes from two sources — information you provide directly and information collected automatically while you use the platform.
2.1 Information Provided Directly
During registration and account management, you provide the following information:
- Full name and date of birth (for age verification — only users aged 21 and above may open an account)
- Mobile number and email address
- National ID card or other government-issued identity document details (for KYC verification)
- Mobile wallet numbers for deposits and withdrawals (bKash, Nagad, Rocket)
- Messages and requests sent via live chat or email support
2.2 Automatically Collected Information
When you use our platform, the following information is recorded automatically:
- Device type, operating system, and browser version
- IP address and general location data
- Pages visited, links clicked, and time spent on the platform
- Transaction history and gaming activity
- Session data collected through cookies and similar tracking technologies
Purpose of Data Use
krikya official processes user information only for specific and legitimate purposes. No information is used unnecessarily or beyond its stated purpose.
3.1 Service Operation and Improvement
- Creating, verifying, and keeping accounts secure
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, cashback, and promotional offers to eligible accounts
- Analysing platform performance to improve service quality
3.2 Security and Fraud Prevention
- Detecting suspicious transactions or account activity
- Following required verification procedures to prevent money laundering
- Detecting multiple sessions from a single account or unauthorised access
3.3 Support and Communication
- Providing 24/7 support in Bengali and English via live chat and email
- Sending important notifications and updates related to your account
- Conducting relevant promotional communications based on user consent
Data Sharing and Disclosure
krikya official never sells your personal information to third parties. However, information may be shared in certain specific circumstances:
4.1 Service Partners
Only the necessary information is shared with trusted service partners for operating core services such as payment processing (bKash, Nagad, Rocket), technical infrastructure maintenance, and security verification. These partners may not use the information beyond the purposes directed by krikya official.
4.2 Legal Obligations
If disclosure of information is required by a valid court order, government directive, or legal necessity, krikya official will comply with the law. In such situations, only the minimum information required will be disclosed.
4.3 Fraud Prevention
If evidence of serious fraud or financial crime is found on an account, the relevant information may be shared with the appropriate authorities.
Data Storage and Security
krikya official uses modern technical and administrative security measures to ensure the safety of your information.
5.1 Encryption and Technical Security
- User data is transferred using SSL (Secure Socket Layer) encryption
- Passwords and sensitive information are stored in encrypted form
- Firewalls and access controls are active to prevent unauthorised access to servers and databases
- Regular security reviews and vulnerability assessments are conducted
5.2 Data Retention Period
All necessary information is retained while your account is active. When an account is closed or deactivated, transaction records are kept for a period determined by legal and regulatory requirements. After the set period, data is securely deleted or anonymised.
5.3 Access Control
Among krikya official's staff, only those who need it for their specific role are granted access to user information. All staff are required to comply with the privacy policy.
Cookie Policy
Cookies and similar tracking technologies are used on the krikya official website and app. Cookies are small data files stored on your device that help improve service quality.
6.1 Use of Cookies
- Essential Cookies: Used to keep login sessions active and ensure core platform functionality
- Analytics Cookies: Used to understand which pages are visited most and how users interact with the platform
- Preference Cookies: Used to remember language selection and personal preferences
6.2 Cookie Control
You have the option to disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Disabling analytics and preference cookies will not affect the core functionality of the service.
User Data Rights
krikya official believes users should be informed and in control of their own information. To that end, the following rights are provided:
- Right to Access: You may request to know what information we hold about you in your account
- Right to Correction: If any of your information is incorrect, you may request a correction
- Right to Deletion: Within the limits of legal obligations, you may request that specific information be deleted
- Right to Object: You may object to marketing communications or unnecessary processing of your information
- Data Portability: You may request your information in a readable format
To exercise these rights, contact our support team via live chat or email. We will respond to your request as quickly as possible.
Controlling your own information is an important step in responsible gaming. For more details, you can read our Responsible Gaming Guidelines.
Protection of Minors' Information
krikya official's services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. The age verification process during registration is mandatory.
If a minor's information enters our system in any way and we become aware of it, that information and account will be deleted immediately. If a parent or guardian believes their child has registered on this platform, please notify our support team promptly.
Third-Party Services
The krikya official platform uses third-party services in some areas including payment processing. These third parties have their own privacy policies, for which krikya official is not responsible.
When transacting through payment providers such as bKash, Nagad, and Rocket, those providers' own data protection policies also apply. It is advisable to read those policies before completing a transaction.
Changes to the Privacy Policy
krikya official reserves the right to amend this Privacy Policy as needed. Any changes will be updated on this page and the date of the change will be noted.
For significant changes, we will attempt to send a notification to your registered mobile number or email. However, it is recommended that you read this policy regularly for your own benefit. Continued use of the platform after an update will be considered acceptance of the revised policy.
Answers to any questions about this Privacy Policy may be found in our FAQ section.
Contact Us
If you have any questions about this Privacy Policy or would like to make a request regarding your information, please contact our support team. Our team is available seven days a week, 24 hours a day in both Bengali and English.
Live Chat Support
Use the live chat option on the platform for immediate assistance. A response is usually received within a few minutes.
Email Contact
For detailed requests, email us at: [email protected]